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We have many years experience and our engineers possess a vast amount of experience to resolve problems quickly and efficiently without disruption to your business. With a team of friendly engineers and experienced consultants, you can rest assured that your business is well looked after.
Desktop Support
We offer support for the following desktop operating systems (but not limited to):
- Microsoft Windows 2000
- Professional Microsoft Windows XP
- Linux KDE and Gnome
- X Windows
- Apple Macintosh
Server Support
We offer support for the following server operating systems (but not limited to):
- Windows 2003/2003 R2
- Windows 2003 SBS
- Windows 2000
- Windows 2000 SBS
- Apple Macintosh
- SUN Solaris
- HP-UX
Application Support
We offer support for the following application packages (but not limited to):
- Microsoft Suite
- SharePoint
- Exchange
- SQL
- EMC suite application - backup and recovery solutions - data replication
- Computer Associates suite of products
- Symantec suite of products
- McAfee Suite of products and many more
Device Support
We offer support for the following network infrastructure devices (but not limited to):
- D-Link
- Negear
- WatchGuard
- SonicWall
- Cisco Systems
- ZyXEL
- Hewlett Packard
- Linksys
- Belkin
- APC3Com
- Sonicwall
- AVAY.
Remote Support
Remote support allows Smart Control's technicians to remotely log into your computer over the Internet. We only use secure remote controlling software which does not compromise your IT systems.
Remote Monitoring
All Smart Control maintenance contract clients receive free server monitoring as part of our "pro active" & unique service offering.
Pro Active Maintenance Plans
Smart Control's "pro active" maintenance provides small to medium businesses with a cost-effective and reliable IT solution. If you are spending significant time fixing your IT systems then now is the time to consider outsourcing your computer support functions to Smart Control IT Services.
Our preventative maintenance is an ongoing managed service that includes scheduled maintenance which is performed on a regular basis at a mutually convenient time. This service will increase your ROI (Return or Investment) while reducing your TCO (Total Cost of Ownership).
Extra Benefits
- Dedicated phone number to contact for your IT problems
- Infrastructure planning and support
- Accurately plan IT expenditure budgets
- Prevent IT problems before they occur
- Performance monitoring and optimisation
- System documentation
- General staff support
- Response time within 4 hours