Installation

We help you gain full value from your investment via a multi-phased transition program that takes into consideration your business goals and operations processes. This transition program is jointly defined to help ensure success

We describe our services as the following:

Performance Analysis:

Performance Analysis is best described as a service that dramatically accelerates an organization's ability to turn data into business intelligence to allow for enhanced decision-making for all or any part of the business value chain.

Implementation Planning:

As part of our Implementation Services portfolio, our Implementation Planning Services offer both program and project management, as well as Solution Architecture expertise to provide overall technical alignment and assistance. These teams will help you ensure that your software solution is implemented on-time, on-budget and to your satisfaction.

Based on the rigorous standards of the Project Management Institute, we have extensive experience in managing implementation projects of any size. Our Program / Project Manager will set and manage expectations and provide a single point of escalation. This key contact will also manage on-site Smart Control resources to ensure that contracted deliverables are successfully delivered, installed, certified and completed on time, within budget and in compliance high quality standards.

Typical responsibilities include:

• Developing and baselining the implementation plan
• Resource planning and management
• Deliverables planning and management
• Project Status
• Project Escalation

Implementation Execution:

Our highly experienced implementation team can help you:

• Shorten transition times
• Reduce errors
• Deploy the solution without adding or diverting staff

Implementation Execution Services consist of (but not limited to):

• Requirements and Design - Beginning with an "up front" assessment of your work environment, this process includes a hardware configuration plan, reference data planning and input, and documentation supporting the solution. It also includes defining workflow requirements, equipment templates and system administration.
• Installation and Configuration Support - We provide on-site and remote, pre- and post-installation verification and installation verification testing. Also included is workflow development, equipment template development.
• Acceptance - We develop acceptance test plans and conduct joint integrated customer tests to ensure that the solution (including all interfaces, flows and methods and procedures) operates according to the requirements.
• Go Live - We offer on-site support for transition from the test environment to the production environment and consultative support for additional work center cutovers.

Skills Development & Knowledge Transfer:

Our goal is to help every client get the best business results from their software investments with just-in-time, just-enough training solutions. We perform End-user and System Administrator training in addition to customized training classes that fit specific needs and online help.